TKS T-Shirts

One of the hardest things in this industry to provide customers. The options shown in checkout are what is available and always current. Some options disappear once a certain amount $$ has been reached as they have a max. Customers that are repeat have a few more options.

New customers we obviously have to protect ourselves from getting scammed ( which has happen many times in the past ). This is the industry we are in and is considered high risk to most payment processors and most won't even touch Kratom processing. This is also why we ask you to be as discreet as possible. This is a transaction between TKS and you, 3rd party processors don't need to know our business. 

Bitcoin and Zelle are the preferred Method of payment but your more than welcome to use any method listed in checkout. 

Here is a Zelle video and it explains how easy it is to get Zelle. It's free and only takes a minute to log into your online banking where alot of banks already have it setup or download the app.  Currently whatever is show in checkout is what is available. We have limited options for brand new customers to protect our payment methods for regular customers after a few orders we can upgrade your account so more options are open. 

For BITCOIN you need to be a little bit tech / internet savy. Here is one of the big wallet services for bitcoin. www.coinbase.com If unfamiliar is best to watch youtube videos of setting up and buying bitcoin with coinbase. Some very easy to understand videos are out there. You can also take a look at our Using Bitcoin Page here: https://thekratomsyndicate.com/bitcoin

The most cost effective method is to sign up at coinbase ahead of time and get verified, purchase bitcoin and keep in your wallet till your ready to order. 

Payment methods shown in checkout are always current they are not listed here as they can change at anytime. 

This can change so we don't like to list them exactly because at the time of wrting this could be one thing and then months later different. 

We had a page with all the payments but found that is used agaist us with payment processers so we removed it and instead always just say what is shown in checkout. 

New customers do not see all the payment options. After a few orders will can upgrade your account to see more. I wish it wasn't like this but as an open site there is no way to protect our payment methods from bad actors and scammers. They ruin and get our payment options dropped. 

We do not guarantee same day shipping but we certainly try to ship same day if possible. It all depends on how many orders are in front of us. We process them in the order in which they are received. It normally takes 0-2 days. Mondays are always extra busy as we have all the orders from Late Friday and over the weekend to process. Normally orders placed Monday do not always go out Monday. Please remember we are on the west coast so most of the time customers receive shipment emails later in the day. The cutoff here is 5pm for mail. So we have until then to get packages in the mail. 

Please do not email us asking if your order has shipped yet unless 2 days have gone by. This only slows our order process down.

We are working very hard to get orders out. Messages or emails about when is my order is shipping will be ignored if it's only been 2 days. You will receive an email with tracking once it ships. You can also log into your account at any time to view the status and tracking number (if available yet). You can view your orders in My Account settings here 

https://thekratomsyndicate.com/sales/order/history/

ORDER STATUS:

PENDING = A NEW ORDER 

HOLD = WE ARE WAITING FOR PAYMENT or HAVE PAYMENT AND HAVEN'T INVOICED YET

PROCESSING = WE RECEIVED PAYMENT AND YOUR ORDER WILL BE SHIPPED SOON

COMPLETE = ORDER IS SHIPPED, YOUR ORDER IS COMPLETE. A TRACKING EMAIL WAS SENT TO YOU. DON'T SEE IT CHECK YOUR SPAM FOLDER OR WHITELIST OUR EMAIL

Hi, We have just a feature on the site. All you have to do is visit the strain page and add your email in where it says Subscribe to back in stock notification. It is called in stock alerts. When we put it back in stock you get an email automatically. Go here or any product that is out of stock currently and add your email. https://thekratomsyndicate.com/super-md.html

The best thing to do is log in to your account.

Go to " My Account" top right of website in links or bottom of the site.

Then go to My Orders. You will see your order there. Click on "View Order"

It will show the current order status and any notes about the order. If your email blocks ours this is the only way to see the info we emailed you.

Like where to send payment or questions on shipping address, ect. 

Click Here to view previous ORDERS

We are open 9am to 5pm PST. We are on the west coast. The help desk is on the site for live chat during these times. We also have a dedicated voicemail number were we get your voicemail sent via email right away. The bottom of the website shows all our business info.

We do work on Saturdays but not shipping orders. We do work in the cleanroom building stock and completing work on our internal processes. 

We have just a feature on the site. All you have to do is visit the page and add your email in where it says Subscribe to back in stock notification. It is called in stock alerts. When we put it back in stock you get an email automatically.