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One of the hardest things in this industry to provide customers. The options shown in checkout are what is available and always current. Some options disappear once a certain amount $$ has been reached as they have a max. Customers that are repeat have a few more options.

This is the industry we are in and is considered high risk to most payment processors and most won't even touch Kratom processing. This is also why we ask you to be as discreet as possible.

Bitcoin and Zelle are the preferred Method of payment but your more than welcome to use any method listed in checkout. 

Here is a Zelle video and it explains how easy it is to get Zelle. It's free and only takes a minute to log into your online banking where alot of banks already have it setup or download the app.  Currently whatever is show in checkout is what is available. We have limited options for brand new customers to protect our payment methods for regular customers after a few orders we can upgrade your account so more options are open. 

For BITCOIN you need to be a little bit tech / internet savy. Here is one of the big wallet services for bitcoin. www.coinbase.com If unfamiliar is best to watch youtube videos of setting up and buying bitcoin with coinbase. Some very easy to understand videos are out there. You can also take a look at our Using Bitcoin Page here: https://thekratomsyndicate.com/bitcoin

The most cost effective method is to sign up at coinbase ahead of time and get verified, purchase bitcoin and keep in your wallet till your ready to order. 

Payment methods shown in checkout are always current they are not listed here as they can change at anytime. 

You can view a small video showings Larger sizes are PLUS + $ what is shown. Base price is 4oz then + $ additional for the larger size. Just look at the main Price it updates as you select larger sizes. Try to watch it in full view.

This can change so we don't like to list them exactly because at the time of writing this could be one thing and then weeks later different. The payment methods listed in checkout are always current. Please log in and take a look in checkout. 

New customers do not see all the payment options. After a few orders will can upgrade your account to see more. I wish it wasn't like this but as an open site there is no way to protect our payment methods from bad actors and scammers. They ruin and get our payment options dropped. 

We do not guarantee same day shipping but we certainly try to ship same day if possible. It all depends on how many orders are in front of us. We process them in the order in which they are received. It normally takes 0-2 days. Mondays are always extra busy as we have all the orders from Late Friday and over the weekend to process. Normally orders placed Monday do not always go out Monday. Please remember we are on the west coast so most of the time customers receive shipment emails later in the day. The cutoff here is 5pm for mail. So we have until then to get packages in the mail. 

We are working very hard to get orders out. You will receive an email with tracking once it ships. You can also log into your account at any time to view the status and tracking number (if available yet). You can view your orders in My Account settings here 

https://thekratomsyndicate.com/sales/order/history/

ORDER STATUS:

PENDING = A NEW ORDER OR WAITING FOR PAYMENT

HOLD = WE ARE WAITING FOR PAYMENT or HAVE PAYMENT AND HAVEN'T INVOICED YET

PROCESSING = WE RECEIVED PAYMENT AND YOUR ORDER WILL BE SHIPPED SOON

COMPLETE = ORDER IS SHIPPED, YOUR ORDER IS COMPLETE. A TRACKING EMAIL WAS SENT TO YOU. DON'T SEE IT CHECK YOUR SPAM FOLDER OR WHITELIST OUR EMAIL YOU WILL ALSO START GETTING TRACKING UPDATE EMAILS IF OUR EMAIL HASN'T BEEN BLOCKED. 

CANCELLED = ORDER WAS CANCELLED FOR NO PAYMENT

Hi, We have just a feature on the site. All you have to do is visit the strain page and add your email in where it says Subscribe to back in stock notification. It is called in stock alerts. When we put it back in stock you get an email automatically. Go here or any product that is out of stock currently and add your email. https://thekratomsyndicate.com/super-md.html

The best thing to do is log in to your account.

Go to " My Account" top right of website in links or bottom of the site.

Then go to My Orders. You will see your order there. Click on "View Order"

It will show the current order status and any notes about the order. If your email blocks ours this is the only way to see the info we emailed you.

Like where to send payment or questions on shipping address, ect. 

Click Here to view previous ORDERS

(1) To use a Gift Card that you purchased or received you can enter it into the shopping cart gift card claim box. If you plan on holding on to it the best thing to do to keep track of one or many gift cards is to enter the gift card claim code in "My Account". There is a section called "Gift Cards" there you enter the claim code and it will keep track of it for you. When you are ready to use it in the future you can go there and get the claim code to enter into the shopping cart page or in checkout page.

(2) You can also enter Coupon Codes in the shopping cart page and can also be entered in checkout page.

(3) You can enter Store Credit if you have any only in the shopping cart page. Once you go to checkout you will see it applied in the order summery.

Two things have happened. 

Your email has blocked ours and our email is in your spam folder or blocked by your email provider all together 

and / or

It is after business hours and we haven't seen your order yet and emailed you the payment request or details. Please remember we are on the west coast and our hours are 9am-5pm M-F. PST

 If you log in and go to your account you can see the current order status and any info or notes related to your order. This is the best way to know what is going on. Anytime we email you it will show the notes about it in My Orders

We are open 9am to 5pm PST Monday to Friday. We are on the west coast. The help desk is on the site for live chat during these times. Sometimes we are away from the help desk but you can leave a message. We also have a dedicated voicemail number were we get your voicemail sent via email right away. The bottom of the website shows all our business info.

We do work on Saturdays but not shipping orders. We do work in the cleanroom building stock and completing work on our internal processes. 

We have just a feature on the site. All you have to do is visit the page and add your email in where it says Subscribe to back in stock notification. It is called in stock alerts. When we put it back in stock you get an email automatically.