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These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any diseases.

No medical claims are made or validated. Always consult a physician before taking a new supplement.

Must be 21 years of age or older to order. Not intended for use by pregnant or nursing women.If you are taking any medications or have any medical condition consult your doctor if any adverse reactions occur.

Do not drive, operate machinery or consume alcohol when taking this product. Consult a physician for dosing information relative to alkaloid values post on label.

Terms and Conditions

We're sorry but we can no longer ship Kratom to IN, VT, AR, WI, OH or AL. Kratom is banned in these states. We only ship to states where kratom is legal. It is up to the customer ordering to understand the current laws regarding kratom in their state.

Disclaimer:

The Buyer states that he or she is a minimum of 21 years of age.

DO NOT use thekratomsyndicate.com information to diagnose, treat or cure any illness or health condition. thekratomsyndicate.com its owners and or employees cannot be held responsible for, and will not be liable for the inaccuracy or application of any information whatsoever herein provided. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any diseases. No medical claims are made or validated. You are responsible to understand the laws in your state.

thekratomsyndicate.com has no control over the reviews left on the site and are the property of the reviewer who left them and not thekratomsyndicate.com, The review function is not controlled by thekratomsyndicate.com but by a 3rd party, Magento. None of the descriptions given on this site have been evaluated by the Food and Drug Administration (FDA). The Kratom discussed on this site are not meant to diagnose, heal, cure, relieve or prevent any disease. All information on this site are the views of their individual writers who do not declare to be medical experts giving pharmaceutical advice or work for thekratomsyndicate.com.

thekratomsyndicate.com accepts no responsibility for the misuse of supplied products. The buyer accepts full responsibility/liability for any said punitive damages including but not exhaustive, personal injury, lost profit/revenues, loss of product/equipment including any loss of property that may result from the purchase or use of any thekratomsyndicate.com products. ‘Buyer’ also states they are not a law enforcement officer/government employee. Buyer further states they are not associated with nor affiliated with any government agency furthermore nor are they ordering product under the instruction of said agencies.

All information is supplied for educational purposes only and is not guaranteed to be factually correct. The customer states he/she is aged 21 or over. By placing an order, the buyer agrees to the terms and conditions stated, and automatically accepts all responsibilities. 

Out of policy:

Inventory availability is not guaranteed. Customer will be notified via e-mail regarding out-of-stock products. Terms and conditions of this agreement are subject to change without notice. Please visit our web site for updates and further information: thekratomsyndicate.com

PLEASE NOTE: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product. 

PLEASE NOTE: The information provided on thekratomsyndicate.com is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest product.

Site Content:

Nothing within our site may be copied or used, except as provided in these Terms and Conditions or with our written consent. You are permitted to print off one copy of material on our website and may download extracts of any pages from our site for your personal reference and use. You may draw the attention of others within your organization to the material posted on our site. You must not modify the paper or digital copies of any materials taken from our website in accordance with the above limitations, and must not use any illustrations, photographs, video audio sequences or other content separately from its accompanying text. If any material from our site is used in accordance with the above, our status as the authors or owners of any material taken from our site must always be acknowledged. You must never use any material from our website for commercial purposes or for the purposes of public display, unless you obtain a license to do so from us or from our licensors.You are not permitted to modify, reverse-engineer, disassemble, redistribute, republish or upload, any of the materials on our site without our prior written permission. If you print off, copy or download any materials from our site in breach of these Terms and Conditions your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Trademark Information:

The name The Kratom Syndicate are trademark names within the USA, and on the official registrar Jan. 2019. All other trademarks, product names, and company names and logos appearing on this site are the property of their respective owners. User must obtain permission from those owners before copying or using the owner's trademarks, product names and company names and logos. The information, data, software, photographs, graphs, videos, graphics, music, sounds, page headers, custom graphics, button icons, and other materials contained in this Site (collectively, "Content") are protected by copyrights, trademarks, trade secrets and other proprietary rights. These rights are valid and protected in all forms, media and technologies now existing or hereafter developed. We do not allow any Content to be used without our written consent and signed by the owner on our letterhead. 

Restriction of Liabilaty:

The information contained in this website is for general information purposes only. The information is provided by The Kratom Syndicate and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. through this website you are able to link to other websites which are not under the control of The Kratom Syndicate. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Notification of Changes:

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Disputes and Choice of Law In the event both parties can not come to a resolution arbitration will be used and in the State of Oregon, Washington county.

Confidentiality:

We will not sell, share, or rent your personal information to any third party! Any emails sent by this Company will only be in connection with the provision of agreed services and products. We care about our customers!

Return Policy:

The Kratom Syndicate Store is unable to make any alterations to orders after they have been submitted. ALL SALES ARE FINAL AT THIS TIME. If you ever have an issue please contact us. We always aim to make our customers happy and depending on the situation and at our discretion we may offer a replacement product. If the error is on our end we will of course refund or reship.

Return Policy as stated in checkout.

No returns are accepted, always try a sample pack first. Depending on the situation at our discretion we will offer either refund or store credit only if a sample was first tried of that strain. If you just received your order and are immediately emailing us about how you are not satisfied after trying it once we will not respond, all our strains are effective, tested and are ordered otherwise we just wouldn't have them. Trying one strain one time means doesn't mean much. It is possible that strain is not for you however if a sample pack was not purchase to try various strains before placing a larger order we are not to blame. We have seen some that do not respond to kratom at all also, no matter the vendor used no effects. It means nothing about the strain itself other than it is not for you then, some people are non responders to reds while others love those same reds that mean the strain has changed from one customer to another. It only means how you react to it and means everyone's bio chemistry is different and sleep, food, hydration, being active, stress, dose, gut biome, absorption effectiveness, so many factors are involved.....It is a very lengthy and costly process to import kratom, lab test it, process, package it, advertise it, ship it, labor and time, pay leases on building and overhead, employee salary's, server and website costs, the list goes on. ALWAYS try a sample first before buying a larger amount. If a return is shipped back to us the product is immediately destroyed and never reissued into inventory.

You have to manually agree to these terms in checkout or checkout does not proceed

BY PLACING AN ORDER YOU ARE AGREEING TO THIS DISCLAIMER. If you do not agree then do not place an order with thekratomsyndicate.com

We are going to explain some of the payment options available at TKS. Some of these options are new to customers and using for the first time can seems intimidating or to involved to use but like with everything once you do it the first time they are really quite simple and nice to have other options for paying friends and merchants online.

Some of the payment methods we prefer and offer a little discount to encourage their use. We prefer them because they don't charge high fees like credit cards which take up to 15% of the total just to process. Some you might not be able to instantly sign up and send funds maybe they require a few days to get your account approved or maybe they just won't work with your card or bank but we have many options listed and these are very popular now for sending money online. If unsure about them just open google and do a search.

Below is a list that is subject to change or you might not see all of them in checkout. Please remember to always finish the order in checkout so we get it on our end and you get an order conformation email with all the details. 

1. Zelle 

This is by far one of the best ways to pay becasue they don't charge any fees and the payment is secure for both party's. Most major banks use Zelle now in the online checking as an option to send money. Below is a quick video that explains how to sign up and send money. If you don't have Zelle already in your online banking ( either app on phone or when you sign in on your web browser online ) then you can easily just download the Zelle app. Iphone App or Google Play store 

If you pick Zelle in checkout the Zelle payment email is listed. You can enter it right before hitting the place order button or after the order but please make sure you finish checkout so we get the order and you will get an order conformation email with all your order details including the payment email and instructions on it. Just send your order total to our payment email that is listed ( not the website email ). Please remember the payment email can change so always check the current one listed in checkout. 

2. Bitcoin 

For BITCOIN you need to be a little bit tech / internet savy. Here is one of the big wallet services for bitcoin. www.coinbase.com If unfamiliar is best to watch youtube videos of setting up and buying bitcoin with coinbase.

Some very easy to understand videos are out there. You can also take a look at our using Bitcoin Page here: https://thekratomsyndicate.com/bitcoin

The most cost effective method is to sign up at coinbase ahead of time and get verified, purchase bitcoin and keep in your wallet till your ready to order. 

 3.  Cash In Mail (CIM)

This one is pretty self explanatory but you select Cash in Mail at checkout the details are listed under it, the address to send the cash to and we encourage you to get tracking and a signature if you like. If you can leave just your order # in the envelope it will help us know for what order. Tracking so you can track it yourself and see where it's at and when we get it. Once the payment comes in we invoice and email you and then ship the order. 

4. Money Order

In checkout the address is listed for where to send the money order. It will also be on your order conformation email all the payment details. Add a note your order # in the envelope. Once we receive will invoice email you we received and ship. 

5. Cash App 

The name is a bit deceiving as they would like you to download their app however in a web browser you can just go to the link we post either in checkout or email you after checkout to pay. It is a custom page that is just for us, it allows you to directly enter your debit card ( not a prepaid those don't work ). We have been told it seems sketchy and that is only because it is so simple. The page is just a spot to enter card info and that's it. Once a payment is made we get an email from them and will invoice and ship the order. Please no comments on the cash me page we always know who the payment is from and the order. The exact order amount sent is always an indicator of the order and never once had an issue with not knowing which order it was for. So rest assured. 

6. Echeck

Echeck is just like a regular check but done electronically and with some fraud tools in place. You enter you acct and routing number and bank name. The Billing and Shipping address must match what is on the Bank

account info. Unfortunately if it doesn't we have to cancel the order. Echeck is a slow process and if your ok waiting then this is a good payment method for you. Normally depending on when it is "batched" with the echeck

company can be between 3-7 days. Once the echeck process is started it is out of our hands and couldn't cancel if we wanted to. Once the funds come in we are notified and will invoice and ship the order. 

7. COD  ( cash on delivery )

The COD option has a fee attached to it as usps charges based on size and how much they collect. This ranges between $12 - $20. We charge a flat $10 fee for using this option. When the package gets delivered the mail person is supposed to collect cash for the package then hand it to you. So this requires someone to be area at time of delivery. Our tracking updates will keep you in the loop and know when it will arrive. If they attempt to deliver and no one is home you can always go to the local post office and pick it up and pay. Once you pay they mail us a money order which can take 2-4 weeks later. We only like one COD at a time to be outstanding as we do lose payments from time to time from this option as believe it or not the postal system doesn't always do their job. 

8. Google Pay

This is googles payment option. You sign up for google pay account, add a bank or debit card and can send and receive funds. When you select this option after the order and during normal business hours we will mail

you a google pay request for payment to your email. If no separate google pay email is listed we just use your account email you sign up with us. If your google pay email is different please list it in the comments box at

checkout. Once paid we get an email from google pay and will invoice and ship the order. 

9. Pop Money  

Popmoney allows for you to add a bank or debit card and send funds. The bank method does it by ACH and the debit method is faster. If you are new to popmoney they might need extra time to verify you to send funds. All legit payment processors do this know as "know your customer" KYC. By law any financial company has to follow to prevent terrorist and money laundering. Pretty standard stuff but it is not always instant. They only charge us about .95 cents per transaction so it is pretty decent. In checkout select popmoney and we will send you a popmoney payment request to your account email unless another is listed in checkout. This process can take a few days and once paid we will invoice and ship. 

10.  Circle Pay

You sign up with circle pay by downloading their app on apple or google play. Once you do you can add a debit card and begin sending and receiving funds. In checkout our circle pay email is listed. You just enter that in

the app and send your

order total to us. We get an email when it comes in and will invoice and ship the order. There is a starter limit on circle pay of $400 a week so just keep an eye on that. 

11. Western Union

Western Union allows anyone to sends funds to most places in the world. You would find a local WU location near you HERE IS THE LINK. Once you pick WU in checkout and place the order we will email you the WU

details, during regular business hours, to send funds to. Once you go down to the location and give them cash they will transfer to the receivers name to pick up. They do charge a fee for doing this and the slower method

is always cheaper. Slower method is funds will be ready for us to pick up next day. They have an online options but we do not recommend you trying to sign up online and do it that way, they almost always put a hold and

its a hassle. Once you send you will be given a MTCN number on the receipt, that is the number we need along with senders full name and city sent from in order to pick up funds. Once we pick them up we will email you

and invoice and ship the order. 

12. Credit Card in shopping cart 

This method is not always available as the industry we are in is considered "high risk" and is not easy to get and keep. If it is in checkout then it is available. If it is not then we don't have it, we get customers emailing saying

they want to pay with credit card over the phone, if it's not in checkout then that is not possible. That is why we have over 10 other payment methods. If we do have it know they charge anywhere from 10% - 15% in transactions fees just to process a credit card in checkout. You are more than welcome to use any method you see in checkout however our preference is always Zelle, Cash in mail, Money Order or Bitcoin. We are able to keep the prices down and offer discounts on those methods to encourage their use by not being charged outrages fees by "middlemen" who feel the need to take their cut for doing nothing more than having you pay us.

Most trust online now is done by reviews if you look at ebay, amazon or other online market places. If you are concerned about your payment and don't feel comfortable because it's your first purchase and you haven't

ordered before we encourage you to look on youtube or our facebook page and on our site for the reviews left. Convenience fees are charged on credit card transactions and clearly displayed in checkout. We do not

charge a surcharge. Other payment methods are available other than credit cards. 

ORDERS

Are processed and shipped out normally within 2 days after payment has been received. We try and ship same day but do not guarantee it.

Sign into your Account to always find the current Status of your order. Under "My Account" then "My Orders"

Depending on payment method could see one of these:

HOLD = Waiting on payment OR just ordered and we haven't seen it yet.

PENDING = Just ordered or waiting on payment or paid depending on payment method.

PROCESSING = Have payment, order is invoiced and inline to be shipped.

COMPLETE = Order is Paid and Shipped.

Please keep an eye on the top banner for up to date info and announcements if any.

PROCESSING TIME

Once we receive an order and payment has been made and the order is invoiced then it is line to be shipped. The orders ship out in the order they are received ( by order # ). We know everyone wants the package ASAP and the shipping dept. works hard to get them out as such. Once you receive a shipment email the order has been shipped. We don't make shipping labels so the customer just gets something and then ship the next day. Most shipments happen later in the day as our cutoff time is 4:30pm PST.  

SHIPPING

We only ship within the USA. We ship usps First Class or Priority mail. If the package is small under 14 oz's it will normally go First Class if under $50 and that option is selected, if it's over 14oz's it will go Priority mail. We also always offer the option for usps priority under $50 also. 

Once your order ships you will receive a shipment email. After that our aftership program will update you every step of the way as long as your email provided does flag them as spam.

The time frame for the shipment method you selected will begin when the carrier picks it up for delivery.  We show AFTER the order has shipped in checkout. Some think if they order on a Friday at 5pm PST and it says 2 days shipping then they will get it Sunday or even Monday. That is not the case as we have normal business hours and when we come in Monday the processing time will start and THEN once it ships the stated shipping time from USPS will apply, which is not always what they promise.

We have no control over the postal system once we drop it off it's in their hands to deliver it. Most of the time they do a great job however on the rare occasion it could bounce around in the mail system for a bit. Please be patient we know it is not easy but calling them and seeing why the package is late or going to another city won't help we have tried many times. If it goes a wrong direction when the other city gets it they reroute it back to where it needs to go. If your package hasn't updated for a week 7 days and your having trouble with it please contact us.

Holidays are always slower times for the mail service. 

Discreet Shipping

Your order is discreetly shipped in an unmarked package with the address of TKS. Nowhere will it say what you purchased. TKS is the name on the return address.

RETURNS

As of right now all sales are final. You can return a product within 10 days of placing your order. You must contact us first for approval. If approved to return we will send you a replacement product only of equal value. The return product we received is always destroyed for safety. We can not resale it. Even if it has not been opened. We always recommend a sample pack to test strains before buying a large amount of one strain. Kratom is so subjective, everyone is different, and many factors play into Kratom usage. Metabolism, Sleep, Hydration, Eating before or After, Take it and lay around vs Up and Moving, So many factors come into play. If you received your product and are emailing 2 hours later about it, that is not the best way to go with testing a product on whether or not it will work for you. A strain is used multiple times on multiple days to really see how it works. 

We aim for 100% customer satisfaction if you are not happy please contact us.

If you need to contact us the fastest way is by email sales @ thekratomsyndicate.com or the help desk on the site during business hours.