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3 strain kratom sample pack


Signature Series White Vein

TKS Gift Card

Quick Overview

Buy a gift card for someone or treat yourself for another day. Buy our virtual gift card today.

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From $10.00 Price as calculated $10.00


Buy a gift card for someone or treat yourself for another day. See details on using Gift Card in the product questions tab.
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Product Questions

How do I use a Gift card, Coupon code or Store credit?

(1) To use a Gift Card that you purchased or received you can enter it into the shopping cart gift card claim box. If you plan on holding on to it the best thing to do to keep track of one or many gift cards is to enter the gift card claim code in "My Account". There is a section called "Gift Cards" there you enter the claim code and it will keep track of it for you. When you are ready to use it in the future you can go there and get the claim code to enter into the shopping cart page or in checkout page.

(2) You can also enter Coupon Codes in the shopping cart page and can also be entered in checkout page.

(3) You can enter Store Credit if you have any only in the shopping cart page. Once you go to checkout you will see it applied in the order summery.

Explanation how to use gift cards coupon and store credit

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These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any diseases.

No medical claims are made or validated. Always consult a physician before taking a new supplement.

Must be 21 years of age or older to order. Not intended for use by pregnant or nursing women.If you are taking any medications or have any medical condition consult your doctor if any adverse reactions occur.

Do not drive, operate machinery or consume alcohol when taking this product. Consult a physician for dosing information relative to alkaloid values listed on label.

Terms and Conditions

We're sorry but we can no longer ship Kratom to IN, VT, AR, WI, RI or AL. Kratom is banned in these states. We only ship to states where kratom is legal. Please visit this link to get an up to date legal status . It is up to the customer ordering to understand the current laws regarding kratom in their state as they can change quickly.

We make every effort to block sales where kratom is not legal. In checkout the banned states if entered in shipping will not allow an order to be made. 


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process.

The Buyer states that he or she is a minimum of 21 years of age.

All cGMP practices are used for manufacturing of these products and are preformed in accordance with 21 CFR 111. cGMP.

DO NOT use information to diagnose, treat or cure any illness or health condition. its owners and or employees cannot be held responsible for, and will not be liable for the inaccuracy or application of any information whatsoever herein provided. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any diseases. No medical claims are made or validated. You are responsible to understand the laws in your state.

The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. 

 The customer states he/she is aged 21 or over. By placing an order, the buyer agrees to the terms and conditions stated, and automatically accepts all responsibilities. BY PLACING AN ORDER YOU ARE AGREEING TO THIS DISCLAIMER if you do not agree DO NOT ORDER.

We reserve the right to refuse service, deny access or terminate accounts at anytime for any reason. We do not guarantee the website or our services will be available at anytime. 

Convenience fees are charged on credit card transactions. By law this is legal in all states. We do not charge a surcharge. Other payment methods are available other than credit cards. 


Out of policy:

Inventory availability is not guaranteed. Customer will be notified via e-mail regarding out-of-stock products. 

PLEASE NOTE: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product. 

PLEASE NOTE: The information provided on is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest product.


Site Content:

TKS Enterprise LLC dba has no control over the reviews left on the site and are the property of the reviewer who left them and not TKS Enterprise LLC dba, The review function is not controlled by but by a 3rd party, Magento. TKS Enterprise LLC dba does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site. TKS Enterprise LLC dba is not undertaking any obligation or liability relating to any contents or activities on the site. None of the descriptions given on this site have been evaluated by the Food and Drug Administration (FDA). The Kratom discussed on this site are not meant to diagnose, heal, cure, relieve or prevent any disease. All information on this site are the views of their individual writers who do not declare to be medical experts giving pharmaceutical advice or work for

Your use of this site shall be governed in all respects by the laws of the state of Oregon, U.S.A., without regard to choice of law provisions. 

Nothing within our site may be copied or used, except as provided in these Terms and Conditions or with our written consent. You are permitted to print off one copy of material on our website and may download extracts of any pages from our site for your personal reference and use. You may draw the attention of others within your organization to the material posted on our site. You must not modify the paper or digital copies of any materials taken from our website in accordance with the above limitations, and must not use any illustrations, photographs, video audio sequences or other content separately from its accompanying text. If any material from our site is used in accordance with the above, our status as the authors or owners of any material taken from our site must always be acknowledged. You must never use any material from our website for commercial purposes or for the purposes of public display, unless you obtain a license to do so from us or from our licensors.You are NOT permitted to modify, reverse-engineer, disassemble, redistribute, republish or upload or hot link any of the materials on our site without our prior written permission. If google index images or any other data you may not download our copyrighted property and you may not post on any social media or online site to include blogs, articles, rss feeds or websites. If you print off, copy or download any materials from our site in breach of these Terms and Conditions your right to use our site will cease immediately and you must, return or destroy any copies of the materials you have made.


Trademark Information:

The name The Kratom Syndicate are trademark names within the USA, and on the official registrar Jan. 2019. All other trademarks, product names, and company names and logos appearing on this site are the property of their respective owners. User must obtain permission from those owners before copying or using the owner's trademarks, product names and company names and logos. The information, data, software, photographs, graphs, videos, graphics, music, sounds, page headers, custom graphics, button icons, and other materials contained in this Site (collectively, "Content") are protected by copyrights, trademarks, trade secrets and other proprietary rights. These rights are valid and protected in all forms, media and technologies now existing or hereafter developed. We do not allow any Content to be used without our written consent and signed by the owner on our letterhead. 


Restriction of Liability:

The information contained in this website is for general information purposes only. The information is provided by and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. 

TKS Enterprise LLC dba accepts no responsibility for the misuse of supplied products. The buyer accepts full responsibility/liability for any said punitive damages including but not exhaustive, personal injury, lost profit/revenues, loss of product/equipment including any loss of property that may result from the purchase or use of any products. By agreeing to these terms buyer or receiver of our products agrees to never file or bring any legal action against TKS Enterprise LLC dba Buying or receiving any of our products are at your own risk. If you do not agree to these terms do not order. ‘Buyer’ also states they are not a law enforcement officer/government employee. Buyer further states they are not associated with nor affiliated with any government agency furthermore nor are they ordering product under the instruction of said agencies.

TKS Enterprise LLC dba shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TKS Enterprise LLC dba has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. through this website you are able to link to other websites which are not under the control of TKS Enterprise LLC dba We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.


You agree to indemnify, defend, and hold harmless TKS Enterprise LLC dba, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account.


Notification of Changes and Disputes:

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Disputes and Choice of Law In the event both parties can not come to a resolution arbitration will be used and in the State of Oregon, Washington county. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TKS Enterprise LLC dba products) must be commenced within one (1) year after the claim or cause of action arises. TKS Enterprise LLC dba failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TKS Enterprise LLC dba may assign its rights and duties under this Agreement to any party at any time without notice to you.

 Typographical Errors

In the event that a TKS Enterprise LLC dba product is mistakenly listed at an incorrect price, TKS Enterprise LLC dba reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TKS Enterprise LLC dba reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TKS Enterprise LLC dba shall issue a credit to your credit card account in the amount of the incorrect price.


We will not sell, share, or rent your personal information to any third party! Any emails sent by this Company will only be in connection with the provision of agreed services and products. We care about our customers!

DMCA Policy

Digital Millennium Copyright Act Notice
Take down Policy and Procedures
TKS Enterprise LLC dba respects the intellectual property rights of others and it expects third parties to respect our rights. Pursuant to Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c), a copyright owner or their agent may submit a take down notice to us via our DMCA info listed below. We are entitled to claim immunity from said infringement claims pursuant to the “safe harbor” provisions of the DMCA. To submit a good faith infringement claim to us, you must submit notice to us that sets forth the following information:

Notice of Infringement – Claim
1. A physical or electronic signature of the copyright owner (or someone authorized to act on behalf of the owner);
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the infringing material to be removed, and information reasonably sufficient to permit the service provider to locate the material. [Please submit the URL of the page in question to assist us in identifying the allegedly offending work];
4. Information reasonably sufficient to permit the service provider to contact the complaining party including your name, physical address, email address, phone number and fax number;
5. A statement that the complaining party has a good faith belief that the use of the material is unauthorized by the copyright agent; and
6. A statement that the information in the notification is accurate, and, under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner.
Title 17 USC §512(f) provides civil damage penalties, including costs and attorney fees, against any person who knowingly and materially misrepresents certain information in a notification of infringement under 17 USC §512(c)(3).

Send take down notices to



TKS PO Box 1297

Hillsboro, OR 97123

Counter Notification – Restoration of Material
If you have received a notice of material being take down because of a copyright infringement claim, you may provide us with a counter notification in an effort to have the material in question restored to the site. Said notification must be given in writing to our DMCA Agent and must contain substantially the following elements pursuant to 17 USC Section 512(g)(3):
1. Your physical or electronic signature.
2. A description of the material that has been taken down and the original location of the material before it was taken down.
3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or mis-identification of the material to be removed or disabled.
4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which the address is located (or if you are outside of the United States, that you consent to jurisdiction of any judicial district in which the service provider may be found), and that the you will accept service of process from the person or company who provided the original infringement notification.
5. Email your counter notice to our DMCA contact:

Repeat Infringer Policy

The Kratom Syndicate, takes copyright infringement very seriously. Pursuant to the repeat infringer policy requirements of the Digital Millennium Copyright Act, The Kratom Syndicate. maintains a list of DMCA notices from its copyright holders with its registered DMCA Agent. The company makes a good faith effort to identify any repeat infringers on this list pursuant to the safe harbor requirements of the DMCA.

The Kratom Syndicate, reserves the right to modify the contents of this page and its policy for handling DMCA claims at any time for any reason. You are encouraged to check back to review this policy frequently for any changes.

 Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, TKS Enterprise LLC dba disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. TKS Enterprise LLC dba does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. TKS Enterprise LLC dba does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Return Policy:

The Kratom Syndicate Store is unable to make any alterations to orders after they have been submitted please always double check billing and shipping address before placing the order. ALL SALES ARE FINAL AT THIS TIME. If you ever have an issue please contact us. Our GMP process does not allow anything that leaves our facility to re-enter inventory. We always aim to make our customers happy and depending on the situation and at our discretion we may offer a replacement product, store credit or a full refund. If the error is on our end we will of course refund or reship.

Return Policy as stated in checkout.


No returns are accepted,  please always try a sample pack first. Depending on the situation at our discretion we will offer either replacement, refund or store credit only if a sample was first tried of that strain. If you just received your order and are immediately emailing us about how you are not satisfied after trying it once please allow trying it at different days and times. All of our strains are effective and ordered otherwise we just wouldn't have them. We have had the same suppliers and strains for years, if it aint broke don't fix it. We have a 94% reorder rate. Meaning a customer will order at least a second time. Our website has many features and is custom developed being able to see what sales and when and by whom. It is possible a strain purchased is not for you however if a sample pack was not purchase to try various strains before placing a larger order then it puts us both in a bad spot if you are not happy with it. If a return is shipped back to us the product is immediately destroyed and never reissued into inventory based on our gmp process.


You have to manually agree to these terms in checkout or checkout does not proceed, there is a checkout button with a description explaining this by the place order button.


BY PLACING AN ORDER YOU ARE AGREEING TO THIS DISCLAIMER. If you do not agree then do not place an order with


What payment to use?

We are going to explain some of the payment options available at TKS. We have over 15 different ways to pay, not all are listed below and some are just for VIP long time customers. Some of these options are new to customers and using for the first time can seems intimidating or to involved to use but like with everything once you do it the first time they are really quite simple and nice to have other options for paying friends and merchants online.

Some of the payment methods we prefer and offer a little discount to encourage their use. We prefer them because they don't charge high fees like credit cards which take up to 15% of the total just to process. Some you might not be able to instantly sign up and send funds maybe they require a few days to get your account approved or maybe they just won't work with your card or bank but we have many options listed and these are very popular now for sending money online. If unsure about them just open google and do a search.

Below is a list that is subject to change or you might not see all of them in checkout and not all of them are listed. Please remember to always finish the order in checkout so we get it on our end and you get an order conformation email with all the details. 

1. Zelle 

This is by far one of the best ways to pay becasue they don't charge any fees and the payment is secure for both party's. Most major banks use Zelle now in the online checking as an option to send money. Below is a quick video that explains how to sign up and send money. If you don't have Zelle already in your online banking ( either app on phone or when you sign in on your web browser online ) then you can easily just download the Zelle app. Iphone App or Google Play store 


If you pick Zelle in checkout the Zelle payment email is listed. You can enter it right before hitting the place order button or after the order but please make sure you finish checkout so we get the order and you will get an order conformation email with all your order details including the payment email and instructions on it. Just send your order total to our payment email that is listed ( not the website email ). Please remember the payment email can change so always check the current one listed in checkout. 

2. Bitcoin 

For BITCOIN you need to be a little bit tech / internet savy. Here is one of the big wallet services for bitcoin. If unfamiliar is best to watch youtube videos of setting up and buying bitcoin with coinbase.

Some very easy to understand videos are out there. You can also take a look at our using Bitcoin Page here:

The most cost effective method is to sign up at coinbase ahead of time and get verified, purchase bitcoin and keep in your wallet till your ready to order. 


 3.  Cash In Mail (CIM)

This one is pretty self explanatory but you select Cash in Mail at checkout the details are listed under it, the address to send the cash to and we encourage you to get tracking and a signature if you like. If you can leave just your order # in the envelope it will help us know for what order. Tracking so you can track it yourself and see where it's at and when we get it. Once the payment comes in we invoice and email you and then ship the order. 

4. Money Order

In checkout the address is listed for where to send the money order. It will also be on your order conformation email all the payment details. Add a note your order # in the envelope. Once we receive will invoice email you we received and ship. 

5. Cash App 

The name is a bit deceiving as they would like you to download their app however in a web browser you can just go to the link we post either in checkout or email you after checkout to pay. It is a custom page that is just for us, it allows you to directly enter your debit card ( not a prepaid those don't work ). We have been told it seems sketchy and that is only because it is so simple. The page is just a spot to enter card info and that's it. Once a payment is made we get an email from them and will invoice and ship the order. Please no comments on the cash me page we always know who the payment is from and the order. The exact order amount sent is always an indicator of the order and never once had an issue with not knowing which order it was for. So rest assured.

Two ways of paying with cash app ( by sqaure )

1. If you don't have the app then you just go to the link posted in the checkout details to pay.

2. If you have cash app installed then just use the $Cashtag. Which is also posted in checkout. 

The page is just a spot to enter card info and that's it. Once a payment is made we get an email from them and will invoice and ship the order. Please no comments on the cash me page we always know who the payment is from and the order. The exact order amount sent is always an indicator of the order and never once had an issue with not knowing which order it was for. So rest assured. Here is a youtube video explaining how to download and use the app, please remember at this time of posting you don't need to download the app. You can just go to the link posted in checkout and enter your debit card info. Here is the video link

App Store cash app download:

Google play store cash app download:

6. Echeck

Echeck is just like a regular check but done electronically and with some fraud tools in place. You enter you acct and routing number and bank name. The Billing and Shipping address must match what is on the Bank

account info. Unfortunately if it doesn't we have to cancel the order. Echeck is a slow process and if your ok waiting then this is a good payment method for you. Normally depending on when it is "batched" with the echeck

company can be between 3-7 days. Once the echeck process is started it is out of our hands and couldn't cancel if we wanted to. Once the funds come in we are notified and will invoice and ship the order. 

7. COD  ( cash on delivery )

The COD option has a fee attached to it as usps charges based on size and how much they collect. This ranges between $12 - $20. We charge a flat $10 fee for using this option. When the package gets delivered the mail person is supposed to collect cash for the package then hand it to you. So this requires someone to be area at time of delivery. Our tracking updates will keep you in the loop and know when it will arrive. If they attempt to deliver and no one is home you can always go to the local post office and pick it up and pay. Once you pay they mail us a money order which can take 2-4 weeks later. We only like one COD at a time to be outstanding as we do lose payments from time to time from this option as believe it or not the postal system doesn't always do their job. 

8. Google Pay

This is googles payment option. You sign up for google pay account, add a bank or debit card and can send and receive funds. When you select this option after the order and during normal business hours we will mail

you a google pay request for payment to your email. If no separate google pay email is listed we just use your account email you sign up with us. If your google pay email is different please list it in the comments box at

checkout. Once paid we get an email from google pay and will invoice and ship the order. 

9. Pop Money  

Popmoney allows for you to add a bank or debit card and send funds. The bank method does it by ACH and the debit method is faster. If you are new to popmoney they might need extra time to verify you to send funds. All legit payment processors do this know as "know your customer" KYC. By law any financial company has to follow to prevent terrorist and money laundering. Pretty standard stuff but it is not always instant. They only charge us about .95 cents per transaction so it is pretty decent. In checkout select popmoney and we will send you a popmoney payment request to your account email unless another is listed in checkout. This process can take a few days and once paid we will invoice and ship. 

10.  Circle Pay

You sign up with circle pay by downloading their app on apple or google play. Once you do you can add a debit card and begin sending and receiving funds. In checkout our circle pay email is listed. You just enter that in

the app and send your

order total to us. We get an email when it comes in and will invoice and ship the order. There is a starter limit on circle pay of $400 a week so just keep an eye on that. 

11. Western Union

Western Union allows anyone to sends funds to most places in the world. You would find a local WU location near you HERE IS THE LINK. Once you pick WU in checkout and place the order we will email you the WU

details, during regular business hours, to send funds to. Once you go down to the location and give them cash they will transfer to the receivers name to pick up. They do charge a fee for doing this and the slower method

is always cheaper. Slower method is funds will be ready for us to pick up next day. They have an online options but we do not recommend you trying to sign up online and do it that way, they almost always put a hold and

its a hassle. Once you send you will be given a MTCN number on the receipt, that is the number we need along with senders full name and city sent from in order to pick up funds. Once we pick them up we will email you

and invoice and ship the order. 

12. Credit Card in shopping cart 

This method is not always available as the industry we are in is considered "high risk" and is not easy to get and keep. If it is in checkout then it is available. If it is not then we don't have it, we get customers emailing saying

they want to pay with credit card over the phone, if it's not in checkout then that is not possible. That is why we have over 10 other payment methods. If we do have it know they charge anywhere from 10% - 15% in transactions fees just to process a credit card in checkout. You are more than welcome to use any method you see in checkout however our preference is always Zelle, Cash in mail, Money Order or Bitcoin. We are able to keep the prices down and offer discounts on those methods to encourage their use by not being charged outrages fees by "middlemen" who feel the need to take their cut for doing nothing more than having you pay us.

Most trust online now is done by reviews if you look at ebay, amazon or other online market places. If you are concerned about your payment and don't feel comfortable because it's your first purchase and you haven't

ordered before we encourage you to look on youtube or our facebook page and on our site for the reviews left. Convenience fees are charged on credit card transactions and clearly displayed in checkout. We do not

charge a surcharge. Other payment methods are available other than credit cards. 

Free Shipping $50 or more


Are processed and shipped out normally within 2 days after payment has been received. We try and ship same day but do not guarantee it.

Sign into your Account to always find the current Status of your order. Under "My Account" then "My Orders"

Depending on payment method could see one of these:

HOLD = Waiting on payment OR just ordered and we haven't seen it yet.

PENDING = Just ordered or waiting on payment or paid depending on payment method.

PROCESSING = Have payment, order is invoiced and inline to be shipped.

COMPLETE = Order is Paid and Shipped.

Please keep an eye on the top banner for up to date info and announcements if any.




Once we receive an order and payment has been made and the order is invoiced then it is line to be shipped. The orders ship out in the order they are received ( by order # ). We know everyone wants the package ASAP and the shipping dept. works hard to get them out as such. Once you receive a shipment email the order has been shipped. We don't make shipping labels so the customer just gets something and then ship the next day. Most shipments happen later in the day as our cutoff time is 4:30pm PST.  


We only ship within the USA. We ship usps First Class or Priority mail. If the package is small under 14 oz's it will normally go First Class if under $50 and that option is selected, if it's over 14oz's it will go Priority mail. We also always offer the option for usps priority under $50 also. 

Once your order ships you will receive a shipment email. After that our aftership program will update you every step of the way as long as your email provided does flag them as spam.

The time frame for the shipment method you selected will begin when the carrier picks it up for delivery.  We show AFTER the order has shipped in checkout. Some think if they order on a Friday at 5pm PST and it says 2 days shipping then they will get it Sunday or even Monday. That is not the case as we have normal business hours and when we come in Monday the processing time will start and THEN once it ships the stated shipping time from USPS will apply, which is not always what they promise.

We have no control over the postal system once we drop it off it's in their hands to deliver it. Most of the time they do a great job however on the rare occasion it could bounce around in the mail system for a bit. Please be patient we know it is not easy but calling them and seeing why the package is late or going to another city won't help we have tried many times. If it goes a wrong direction when the other city gets it they reroute it back to where it needs to go. If your package hasn't updated for a week 7 days and your having trouble with it please contact us.

Holidays are always slower times for the mail service. 


Discreet Shipping

Your order is discreetly shipped in an unmarked package with the address of TKS. Nowhere will it say what you purchased. TKS is the name on the return address.



As of right now all sales are final. You can return a product within 10 days of placing your order. You must contact us first for approval. If approved to return we will send you a replacement product only of equal value. The return product we received is always destroyed for safety. We can not resale it. Even if it has not been opened. We always recommend a sample pack to test strains before buying a large amount of one strain. Kratom is so subjective, everyone is different, and many factors play into Kratom usage. Metabolism, Sleep, Hydration, Eating before or After, Take it and lay around vs Up and Moving, So many factors come into play. If you received your product and are emailing 2 hours later about it, that is not the best way to go with testing a product on whether or not it will work for you. A strain is used multiple times on multiple days to really see how it works. 

We aim for 100% customer satisfaction if you are not happy please contact us.

If you need to contact us the fastest way is by email sales @ or the help desk on the site during business hours. 



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