Are processed and shipped out normally within 2 days after payment has been received. We try and ship same day but do not guarantee it.
Depending on payment method could see one of these:
HOLD = Waiting on payment OR just ordered and we haven't seen it yet.
PENDING = Just ordered and depending on payment method just paid.
PROCESSING = Have payment, order is invoiced and inline to be shipped.
COMPLETE = Order is Paid and Shipped. Tracking number sent.
Please keep an eye on the top banner for up to date info and announcements if any.
Once we receive an order and payment has been made and the order is invoiced then it is line to be shipped. The orders ship out in the order they are received ( by order # ). We know everyone wants the package ASAP and the shipping dept. works hard to get them out as such. Once you receive a shipment email the order has been shipped. We don't make shipping labels so the customer just gets something and then ship the next day. Most shipments happen later in the day as our cutoff time is 4:30pm PST.
We only ship within the USA. We ship usps First Class or Priority mail. If the package is small under 14 oz's it will normally go First Class if under $50 and that option is selected, if it's over 14oz's it will go Priority mail. We also always offer the option for usps priority under $50 also.
Once your order ships you will receive a shipment email. After that our aftership program will update you every step of the way as long as your email provided does flag them as spam.
The time frame for the shipment method you selected will begin when the carrier picks it up for delivery. We show AFTER the order has shipped in checkout. Some think if they order on a Friday at 5pm PST and it says 2 days shipping then they will get it Sunday or even Monday. That is not the case as we have normal business hours and when we come in Monday the processing time will start and THEN once it ships the stated shipping time from USPS will apply, which is not always what they promise.
We have no control over the postal system once we drop it off it's in their hands to deliver it. Most of the time they do a great job however on the rare occasion it could bounce around in the mail system for a bit. Please be patient we know it is not easy but calling them and seeing why the package is late or going to another city won't help we have tried many times. If it goes a wrong direction when the other city gets it they reroute it back to where it needs to go. If your package hasn't updated for a week 7 days and your having trouble with it please contact us.
Holidays are always slower times for the mail service.
Your order is discreetly shipped in an unmarked package with the address of TKS. Nowhere will it say what you purchased. TKS is the name on the return address.