Shipping Questions

How does COD work?

If you chose COD at checkout we will ship your order to the address provided. The postal employee will deliver your mail like normal however they will come to your door to collect the cash and give you the package. You must be home at the time of delivery. If it ships to a PO Box then you just pay at the counter to get your package. 

I paid by echeck and my order is still on hold and hasn't shipped

ECheck takes up to 7 business days to complete. You may have had funds removed from your account but we ship once funds have been deposited into our account. As soon as we have funds we will ship. Now if this is your first Echeck we normally wait the...

My order says Processing what does that mean?

When your order status is Processing that means we have payment and it is being prepared to ship. Once it ships it will change status to complete and you will have gotten an email with tracking details. Tracking doesn't update right away. Please note...

How come my tracking number doesn't work?

If you just received a shipment email that means your order has been shipped. We do not send tracking and not ship the order that day. The tracking numbers do not update right away. Please be patient and give it a good day, if you received the shipment...

How long after placing my order do you ship?

We do not guarantee same day shipping but we certainly try to ship same day if possible. It all depends on how many orders are in front of us. We process them in the order in which they are received. It normally takes 0-2 days. Mondays are always extra...

Priority 2 day shipping so that means i get my package 2 days after it's ordered?

2-3 day priority shipping means once your package is shipped that is how long the postal system is saying it will take to get your package. That doesn't include the processing time. Depending on the current workload processing time may vary from 1-2...

My order shipped where the heck is my order!

We do not have any control over the post office. Once we drop a package off it is out of our hands. Once a package is shipped and dropped off you get a shipment email. ( didn't get it log into your account and look under your current order for all details...

My order shows either HOLD, PENDING or PROCESSING what does that mean?

ORDER STATUS    PENDING = A NEW ORDER  HOLD = WE ARE WAITING FOR PAYMENT or HAVE PAYMENT AND HAVEN'T INVOICED YET PROCESSING = WE RECEIVED PAYMENT AND YOUR ORDER WILL BE SHIPPED SOON COMPLETE = ORDER IS SHIPPED, YOUR ORDER IS COMPLETE ...

How do I know what's going on with my order?

The best thing to do is log in to your account. Go to " My Account" top right of website in links or bottom of the site. Then go to My Orders. You will see your order there. Click on "View Order" It will show the current order status and any notes about...

I placed an order and my shipping address is not correct what do I do?

The shipping address that was put down in checkout is where your order is being sent to. If you realize an issue or typo AFTER you ordered and trying changing it in your account settings that DOES NOT update the order. Once you place an order with a...

What are your normal business hours? Also, are you active/open on weekends?

We are open 9am to 5pm PST Monday to Friday. We are on the west coast. The help desk is on the site for live chat during these times. Sometimes we are away from the help desk but you can leave a message. We also have a dedicated voicemail number were...

Does tks offer different shipping methods? Like Fedex, ups?

We only ship USPS first class and Priority currently however depending on when you read this it could have changed. The shipping methods are shown in checkout and below on the shipping and orders page. https://thekratomsyndicate.com/orders-and-shipping...

Are you able to deliver to a PO box?

Yes please see our Shipping policy located at the bottom of the website. All site links are located there. We ship USPS so it is not a problem. 

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