How long after placing my order do you ship?

We do not guarantee same day shipping but we certainly try to ship same day if possible. It all depends on how many orders are in front of us. We process them in the order in which they are received. It normally takes 0-2 days. Mondays are always extra busy as we have all the orders from Late Friday and over the weekend to process. Normally orders placed Monday do not always go out Monday. Please remember we are on the west coast so most of the time customers receive shipment emails later in the day. The cutoff here is 5pm for mail. So we have until then to get packages in the mail. 

 

We are working very hard to get orders out. You will receive an email with tracking once it ships. You can also log into your account at any time to view the status and tracking number (if available yet). You can view your orders in My Account settings here 

https://thekratomsyndicate.com/sales/order/history/

ORDER STATUS:

PENDING = A NEW ORDER OR WAITING FOR PAYMENT

HOLD = WE ARE WAITING FOR PAYMENT or HAVE PAYMENT AND HAVEN'T INVOICED YET

PROCESSING = WE RECEIVED PAYMENT AND YOUR ORDER WILL BE SHIPPED SOON

COMPLETE = ORDER IS SHIPPED, YOUR ORDER IS COMPLETE. A TRACKING EMAIL WAS SENT TO YOU. DON'T SEE IT CHECK YOUR SPAM FOLDER OR WHITELIST OUR EMAIL YOU WILL ALSO START GETTING TRACKING UPDATE EMAILS IF OUR EMAIL HASN'T BEEN BLOCKED. 

CANCELLED = ORDER WAS CANCELLED FOR NO PAYMENT

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