You can use the chat box on the bottom of the site or email us by submitting a ticket. https://thekratomsyndicate.zendesk.com/hc/en-us/articles/360039085692-Submitting-a-ticket-to-contact-us
Please don't email us from a aol, hotmail or yahoo email also cox or att emails. Chances are you won't get our reply. Those providers block our email or they go to spam folder, if you do have that email provider just "whitelist" our email address. You can google how to whitelist an email address if needed. Gmail email is always best to use.
We are normally around during our business hours M-F 9am to 5pm PST but do a mail drop off at the end of the day. We are off on the weekends and orders ship in the order they came in on Mondays. Monday is normally the only day that orders don't ship same day but that depends on if we are throwing a sale.