General Questions

For more detailed FAQ's on General Questions please visit our HELP CENTER

I'm unhappy with a product or service

We certainly do try and hope every single customer has a great experience with TKS! If you are unhappy for any reason contact us. We aim for 100% customer satisfaction. Please understand if you are level headed and go about it in a respectful manner ...

How to whitelist our TKS email

If you are not getting our emails and use gmail or another email provider. Whitelist us so gmail doesn't block our emails. Very simple process to insure you get out emails. sales @ thekratomsyndicate.com. Spaces left out so spam bots don't get it.&nbsp...

Do you offer free samples?

We try if requested in the comments box during checkout to add a few samples of kratom to your order. Please let us know what you want. We get comments like "let me try something I haven't had before". We have no clue and can't go thru all the old orders...

How do we contact you?

You can use the chat box on the bottom of the site or email us by submitting a ticket. https://thekratomsyndicate.zendesk.com/hc/en-us/articles/360039085692-Submitting-a-ticket-to-contact-us Please don't email us from a aol, hotmail or yahoo email...

I contacted you but no reply yet

We work 9-5 Monday- Friday PST. We are on the west coast.  We responded to emails and offline help desk messages during normal business hours and in the order they can in.  When ever contacting us about an order we need your order # so we can...

My order shows either HOLD, PENDING or PROCESSING what does that mean?

ORDER STATUS    PENDING = A NEW ORDER  HOLD = WE ARE WAITING FOR PAYMENT or HAVE PAYMENT AND HAVEN'T INVOICED YET PROCESSING = WE RECEIVED PAYMENT AND YOUR ORDER WILL BE SHIPPED SOON COMPLETE = ORDER IS SHIPPED, YOUR ORDER IS COMPLETE ...

How do I know what's going on with my order?

The best thing to do is log in to your account. Go to " My Account" top right of website in links or bottom of the site. Then go to My Orders. You will see your order there. Click on "View Order" It will show the current order status and any notes about...

How do I know your products are safe and clean?

Superior Quality & GMPs We are a cGMP compliant supplement manufacture following all the FDA 21 CFR 111 guidelines. This means current good manufacturing practices. We work with cGMP compliant suppliers in Indonesia and have qualified them thru...

Good morning, When do you expect the Super MD to be back in stock?

Hopefully soon unfortunately customs is backed up with the gov shutdown so shipping has slowed from Indonesia. I would estimate 3-5 weeks. The green j/k is very similar. Thanks TKS

Notify me please when a product is available

Hi, We have just a feature on the site. All you have to do is visit the strain page and add your email in where it says Subscribe to back in stock notification. It is called in stock alerts. When we put it back in stock you get an email automatically...

How do I use a Coupon code, Store credit or Rewards points?

(1) To use a Gift Card that you purchased or received you can enter it into the shopping cart gift card claim box. If you plan on holding on to it the best thing to do to keep track of one or many gift cards is to enter the gift card claim...

Will your kratom come labeled with exact percentages for each batch with the Mitragynine and 7-HO?

It is never exact in a natural product that is why the ranges are there to cover variations, but anyone can request a copy of the lots COA. Also depends on the lab that preforms the test, even with the exact same product every lab is not 100% exact on...

What are your normal business hours? Also, are you active/open on weekends?

We are open 9am to 5pm PST Monday to Friday. We are on the west coast. The help desk is on the site for live chat during these times. Sometimes we are away from the help desk but you can leave a message. We also have a dedicated voicemail number were...

Do you offer split kilos?

We do not offer "split kilos". We have sizes 30g, 125g, 250g, 500g and 1kg sizes. All Sizes are located here. https://thekratomsyndicate.com/kratom-powders.html The kilos are located in a seperate catagory. https://thekratomsyndicate.com/kratom...

Out of stock product

We have just a feature on the site. All you have to do is visit the page and add your email in where it says Subscribe to back in stock notification. It is called in stock alerts. When we put it back in stock you get an email automatically.

What method of payments do you offer?

The payment methods listed in checkout are always current. Please log in and take a look in checkout.

Are you able to deliver to a PO box?

Yes please see our Shipping policy located at the bottom of the website. All site links are located there. We ship USPS so it is not a problem. 

How do I make an account?

Below we show a step by step to creating an account. You must have a working mobile number to get a OTP ( One Time Password ). This is a security feature to prevent fake sign ups and bot's from making accounts. We do not use your number other than sending the OTP. Click Read more to see video

Please, mind that only logged in users can submit questions