Contacting Us

You can visit our HELP CENTER for more detailed info regarding shipping. It can be found HERE

How do we contact you?

You can use the chat box on the bottom of the site or email us by submitting a ticket. https://thekratomsyndicate.zendesk.com/hc/en-us/articles/360039085692-Submitting-a-ticket-to-contact-us Please don't email us from a aol, hotmail or yahoo email...

How do I know what's going on with my order?

The best thing to do is log in to your account. Go to " My Account" top right of website in links or bottom of the site. Then go to My Orders. You will see your order there. Click on "View Order" It will show the current order status and any notes about...

I placed an order and my shipping address is not correct what do I do?

The shipping address that was put down in checkout is where your order is being sent to. If you realize an issue or typo AFTER you ordered and trying changing it in your account settings that DOES NOT update the order. Once you place an order with a...

Can you carry Kratom with you on a plane?

Kratom is legal in most states, the best thing to do is check the kratom legal map here http://speciosa.org/home/kratom-legality-map/ As far as traveling to other countries you would need to check with the country current status of kratom by googling...

Does tks offer different shipping methods? Like Fedex, ups?

We ship USPS first class and Priority and are now shipping UPS 1-2 days and 2-3 day. The shipping methods are shown in checkout and below on the shipping and orders page. https://thekratomsyndicate.com/orders-and-shipping/

what do I do if I have received the wrong product or short product?

Please take a photo of the packing slip that was inside your package and a photo of the product that you have received. We will need both photos to process a return label, a replacement order or a refund. Please see our help center for detailed info.