Contacting Us

How long after placing my order do you ship?

We do not guarantee same day shipping but we certainly try to ship same day if possible. It all depends on how many orders are in front of us. We process them in the order in which they are received. It normally takes 0-2 days. Mondays are always extra...

How do we contact you?

You can use the chat box on the bottom of the site or email us by submitting a ticket. https://thekratomsyndicate.zendesk.com/hc/en-us/articles/360039085692-Submitting-a-ticket-to-contact-us Please don't email us from a aol, hotmail or yahoo email...

How do I know what's going on with my order?

The best thing to do is log in to your account. Go to " My Account" top right of website in links or bottom of the site. Then go to My Orders. You will see your order there. Click on "View Order" It will show the current order status and any notes about...

I placed an order and my shipping address is not correct what do I do?

The shipping address that was put down in checkout is where your order is being sent to. If you realize an issue or typo AFTER you ordered and trying changing it in your account settings that DOES NOT update the order. Once you place an order with a...

Can you carry Kratom with you on a plane?

Kratom is legal in most states, the best thing to do is check the kratom legal map here http://speciosa.org/home/kratom-legality-map/ As far as traveling to other countries you would need to check with the country current status of kratom by googling...

Does tks offer different shipping methods? Like Fedex, ups?

We only ship USPS first class and Priority currently however depending on when you read this it could have changed. The shipping methods are shown in checkout and below on the shipping and orders page. https://thekratomsyndicate.com/orders-and-shipping...

Are you able to deliver to a PO box?

Yes please see our Shipping policy located at the bottom of the website. All site links are located there. We ship USPS so it is not a problem. 

Did you find what you were looking for?