cGMP compliance

How long after placing my order do you ship?

We do not guarantee same day shipping but we certainly try to ship same day if possible. It all depends on how many orders are in front of us. We process them in the order in which they are received. It normally takes 0-2 days. Mondays are always extra...

I'm unhappy with a product or service

We certainly do try and hope every single customer has a great experience with TKS! If you are unhappy for any reason contact us. We aim for 100% customer satisfaction. Please understand if you are level headed and go about it in a respectful manner ...

How to whitelist our TKS email

If you are not getting our emails and use gmail or another email provider. Whitelist us so gmail doesn't block our emails. Very simple process to insure you get out emails. sales @ thekratomsyndicate.com. Spaces left out so spam bots don't get it.&nbsp...

Do you offer free samples?

We try if requested in the comments box during checkout to add a few samples of kratom to your order. Please let us know what you want. We get comments like "let me try something I haven't had before". We have no clue and can't go thru all the old orders...

My order shows either HOLD, PENDING or PROCESSING what does that mean?

ORDER STATUS    PENDING = A NEW ORDER  HOLD = WE ARE WAITING FOR PAYMENT or HAVE PAYMENT AND HAVEN'T INVOICED YET PROCESSING = WE RECEIVED PAYMENT AND YOUR ORDER WILL BE SHIPPED SOON COMPLETE = ORDER IS SHIPPED, YOUR ORDER IS COMPLETE ...

How do I know what's going on with my order?

The best thing to do is log in to your account. Go to " My Account" top right of website in links or bottom of the site. Then go to My Orders. You will see your order there. Click on "View Order" It will show the current order status and any notes about...

Do you lab test your kratom for contaminants?

Yes. We lab test our products for safety. We use a few accredited labs for testing.

Hello, I was wondering what you would recommend for a first timer. Never used kratom or anything like it period, is an enhanced pill too strong?

We always recommend a 3 or 5 strain sample pack. That way you can pick a few strains that your research has told you you might like. We also have tons of reviews you can see others experience. It's not so much if something is to strong, everything is...

why does red bali say $14 for 4oz but when i add it to my cart is says $30??

You can view a small video showings Larger sizes are PLUS + $ what is shown. Base price is 4oz then + $ additional for the larger size. Just look at the main Price it updates as you select larger sizes. Try to watch it in full view.

Notify me please when a product is available

Hi, We have just a feature on the site. All you have to do is visit the strain page and add your email in where it says Subscribe to back in stock notification. It is called in stock alerts. When we put it back in stock you get an email automatically...

I placed an order and my shipping address is not correct what do I do?

The shipping address that was put down in checkout is where your order is being sent to. If you realize an issue or typo AFTER you ordered and trying changing it in your account settings that DOES NOT update the order. Once you place an order with a...

Do you offer split kilos?

We do not offer "split kilos". We have sizes 30g, 125g, 250g, 500g and 1kg sizes. All Sizes are located here. https://thekratomsyndicate.com/kratom-powders.html The kilos are located in a seperate catagory. https://thekratomsyndicate.com/kratom...

Does tks offer different shipping methods? Like Fedex, ups?

We only ship USPS first class and Priority currently however depending on when you read this it could have changed. The shipping methods are shown in checkout and below on the shipping and orders page. https://thekratomsyndicate.com/orders-and-shipping...

Out of stock product

We have just a feature on the site. All you have to do is visit the page and add your email in where it says Subscribe to back in stock notification. It is called in stock alerts. When we put it back in stock you get an email automatically.

what do I do if I have received the wrong product or short product?

Please take a photo of the packing slip that was inside your package and a photo of the product that you have received. We will need both photos to process a return label, a replacement order or a refund.

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