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Frequently Asked Questions

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do you still have Gree Bali batch#GO119 in stock right now?
Hello, how long before you will have the 5 sample back for ordering, please let me know iam on a budget n can only afford this 5 strain thank you Tina
Hey guys.just wondering what the kavolactone %? Are they extracts
How many grams are in the 4oz bag?
Will you have white maeng da available in one kilo?

Payments

I paid by echeck and my order is still on hold and hasn't shipped
do you take paypal?
Do you take Visa and Mastercard?
How can I pay for my order?
How do I know what's going on with my order?
How do I use a Gift card, Coupon code or Store credit?
How does COD work?
I ordered but never got an email with payment details yet
What method of payments do you offer?
Why can't we just use a debit card I don't use any of the payment options offered
Why is order on HOLD?
Why is there an extra charge on a payment method?

Shipping Questions

Can you carry Kratom with you on a plane?
Does tks offer different shipping methods? Like Fedex, ups?
How come my tracking number doesn't work?
How do I know what's going on with my order?
How long after placing my order do you ship?
I placed an order and my shipping address is not correct what do I do?
My order shipped where the heck is my order!
Priority 2 day shipping so that means i get my package 2 days after it's ordered?

Contacting Us

Do you offer free samples?
How do we contact you?
I contacted you but no reply yet
I'm unhappy with a product or service
What are your normal business hours? Also, are you active/open on weekends?
what do I do if I have received the wrong product or short product?

Before and After ordering

I paid by echeck and my order is still on hold and hasn't shipped
Do you offer free samples?
Do you offer split kilos?
Does tks offer different shipping methods? Like Fedex, ups?
Hello, I was wondering what you would recommend for a first timer. Never used kratom or anything like it period, is an enhanced pill too strong?
How can I pay for my order?
How come my tracking number doesn't work?
How do I know what's going on with my order?
How do I use a Gift card, Coupon code or Store credit?
How long after placing my order do you ship?
How to whitelist our TKS email
I ordered but never got an email with payment details yet
I placed an order and my shipping address is not correct what do I do?
I'm unhappy with a product or service
My order says Processing what does that mean?
My order shipped where the heck is my order!
My order shows either HOLD, PENDING or PROCESSING what does that mean?
Notify me please when a product is available
Out of stock product
Priority 2 day shipping so that means i get my package 2 days after it's ordered?
what do I do if I have received the wrong product or short product?
why does red bali say $14 for 4oz but when i add it to my cart is says $30??
Why is order on HOLD?

cGMP compliance

Do you do quality testing for mitraginine and 7-hidroxymitraginine?
Do you lab test your kratom for contaminants?
How do I know your products are safe and clean?
Will your kratom come labeled with exact percentages for each batch with the Mitragynine and 7-HO?

General Questions

Are you always looking for new strains to offer?
Can you carry Kratom with you on a plane?
Do you offer free samples?
Do you offer split kilos?
How do I use a Gift card, Coupon code or Store credit?
How do we contact you?
How long is Kratom good for?
How many mg's are in each 00 capsule? Do you guys plan on offering 000 caps in the future?
How to whitelist our TKS email
If you don't sell a specific type will you special order?
Is there a different way I can see the reviews? I click on reviews and nothing comes up.
Is TKS the only GMP vendor to carry extract?
My order shows either HOLD, PENDING or PROCESSING what does that mean?
Notify me please when a product is available
Out of stock product
What method of payments do you offer?
Which of the red veins have you been told is the strongest and most effective for pain?
why does red bali say $14 for 4oz but when i add it to my cart is says $30??
Will there ever be a guide for casual users? Like how much to do?
Will your kratom come labeled with exact percentages for each batch with the Mitragynine and 7-HO?

Green Vein Questions

Are you always looking for new strains to offer?
Do you know What leaf your stem and vein comes from? bali, etc.
Good morning, When do you expect the Super MD to be back in stock?
Will there ever be a guide for casual users? Like how much to do?