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Frequently Asked Questions

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Hello, how long before you will have the 5 sample back for ordering, please let me know iam on a budget n can only afford this 5 strain thank you Tina
How many grams are in the 4oz bag?
Is there any way to order stem and vein in capsules? If so, I’m ready to order! Thanks

Payments

I paid by echeck and my order is still on hold and hasn't shipped
do you take paypal?
Do you take Visa and Mastercard?
How can I pay for my order?
How do I know what's going on with my order?
How do I use a Gift card, Coupon code or Store credit?
How does COD work?
I ordered but never got an email with payment details yet
Why is order on HOLD?
Why is there an extra charge on a payment method?

Green Veins Questions

Good morning, When do you expect the Super MD to be back in stock?

Shipping Questions

How come my tracking number doesn't work?
How do I know what's going on with my order?
How long after placing my order do you ship?
I placed an order and my shipping address is not correct what do I do?
My order shipped where the heck is my order!
Priority 2 day shipping so that means i get my package 2 days after it's ordered?

Contacting Us

Do you offer free samples?
How do we contact you?
I contacted you but no reply yet
I'm unhappy with a product or service

Before and After ordering

I paid by echeck and my order is still on hold and hasn't shipped
Do you offer free samples?
Hello, I was wondering what you would recommend for a first timer. Never used kratom or anything like it period, is an enhanced pill too strong?
How can I pay for my order?
How come my tracking number doesn't work?
How do I know what's going on with my order?
How do I use a Gift card, Coupon code or Store credit?
How long after placing my order do you ship?
How to whitelist our TKS email
I ordered but never got an email with payment details yet
I placed an order and my shipping address is not correct what do I do?
I'm unhappy with a product or service
My order says Processing what does that mean?
My order shipped where the heck is my order!
My order shows either HOLD, PENDING or PROCESSING what does that mean?
Notify me please when a product is available
Priority 2 day shipping so that means i get my package 2 days after it's ordered?
why does red bali say $14 for 4oz but when i add it to my cart is says $30??
Why is order on HOLD?

cGMP compliance

Do you lab test your kratom for contaminants?
How do I know your products are safe and clean?

General Questions

Do you offer free samples?
How do I use a Gift card, Coupon code or Store credit?
How do we contact you?
How long is Kratom good for?
How many mg's are in each 00 capsule? Do you guys plan on offering 000 caps in the future?
How to whitelist our TKS email
My order shows either HOLD, PENDING or PROCESSING what does that mean?
Notify me please when a product is available
why does red bali say $14 for 4oz but when i add it to my cart is says $30??