How long after placing my order do you ship?
We do not guarantee same day shipping but we certainly try to ship same day if possible. It all depends on how many orders are in front of us. We process them in the order in which they are received. It normally takes 0-2 days. Mondays are always extra...
I'm unhappy with a product or service
We certainly do try and hope every single customer has a great experience with TKS! If you are unhappy for any reason contact us. We aim for 100% customer satisfaction. Please understand if you are level headed and go about it in a respectful manner ...
How to whitelist our TKS email
If you are not getting our emails and use gmail or another email provider. Whitelist us so gmail doesn't block our emails.
Very simple process to insure you get out emails. sales @ thekratomsyndicate.com. Spaces left out so spam bots don't get it. ...
Do you offer free samples?
We try if requested in the comments box during checkout to add a few samples of kratom to your order. Please let us know what you want. We get comments like "let me try something I haven't had before". We have no clue and can't go thru all the old orders...
My order shows either HOLD, PENDING or PROCESSING what does that mean?
PENDING = A NEW ORDER
HOLD = WE ARE WAITING FOR PAYMENT or HAVE PAYMENT AND HAVEN'T INVOICED YET
PROCESSING = WE RECEIVED PAYMENT AND YOUR ORDER WILL BE SHIPPED SOON
COMPLETE = ORDER IS SHIPPED, YOUR ORDER IS COMPLETE
How do I know what's going on with my order?
The best thing to do is log in to your account.
Go to " My Account" top right of website in links or bottom of the site.
Then go to My Orders. You will see your order there. Click on "View Order"
It will show the current order status and any notes about...