FAQ

If you chose COD at checkout we will ship your order to the address provided. The postal employee will deliver your mail like normal however they will come to your door to collect the cash and give you the package. You must be home at the time of delivery. If it ships to a PO Box then you just pay at the counter to get your package. 

Visa and Mastercard have banned kratom vendors from using their service ( all credit cards). Most new customers don't realize this and are confused why they don't see it at checkout. This is a very common question.  We have between 6-10 different...

Two things have happened.  Your email has blocked ours and our email is in your spam folder or blocked by your email provider all together  and / or It is after business hours and we haven't seen your order yet and emailed you the payment...

We are waiting on payment or haven't seen the paid payment yet due to business hours or large order qty's coming in.  If your order is on hold more than 5 days waiting for payment it will be automatically cancelled ( except waiting on money orders...

Anyone accepting payments from paypal is just asking for thier funds to be stolen. They take your paypal balance for 180 days and good luck getting that back, been down the road 4 times in the past.  No we don't accept paypal as they do not allow...

The payment methods listed in checkout are always current. Please log in and take a look in checkout.

If you chose COD at checkout we will ship your order to the address provided. The postal employee will deliver your mail like normal however they will come to your door to collect the cash and give you the package. You must be home at the time of delivery. If it ships to a PO Box then you just pay at the counter to get your package. 

ECheck takes up to 7 business days to complete. You may have had funds removed from your account but we ship once funds have been deposited into our account. As soon as we have funds we will ship. Now if this is your first Echeck we normally wait the...

When your order status is Processing that means we have payment and it is being prepared to ship. Once it ships it will change status to complete and you will have gotten an email with tracking details. Tracking doesn't update right away. Please note...

If you just received a shipment email that means your order has been shipped. We do not send tracking and not ship the order that day. The tracking numbers do not update right away. Please be patient and give it a good day, if you received the shipment...

We do not guarantee same day shipping but we certainly try to ship same day if possible. It all depends on how many orders are in front of us. We process them in the order in which they are received. It normally takes 0-2 days. Mondays are always extra...

2-3 day priority shipping means once your package is shipped that is how long the postal system is saying it will take to get your package. That doesn't include the processing time. Depending on the current workload processing time may vary from 1-2...

You can use the chat box on the bottom of the site or email us by submitting a ticket. https://thekratomsyndicate.zendesk.com/hc/en-us/articles/360039085692-Submitting-a-ticket-to-contact-us Please don't email us from a aol, hotmail or yahoo email...

The best thing to do is log in to your account. Go to " My Account" top right of website in links or bottom of the site. Then go to My Orders. You will see your order there. Click on "View Order" It will show the current order status and any notes about...

The shipping address that was put down in checkout is where your order is being sent to. If you realize an issue or typo AFTER you ordered and trying changing it in your account settings that DOES NOT update the order. Once you place an order with a...

Kratom is legal in most states, the best thing to do is check the kratom legal map here http://speciosa.org/home/kratom-legality-map/ As far as traveling to other countries you would need to check with the country current status of kratom by googling...

We ship USPS first class and Priority and are now shipping UPS 1-2 days and 2-3 day. The shipping methods are shown in checkout and below on the shipping and orders page.   https://thekratomsyndicate.com/orders-and-shipping/

No I'm sorry this is a one size glass skull jar. The extract inside is the Mit 4% which you can buy, go to extracts catagory and look for Mit 4% kratom extract.

Two things have happened.  Your email has blocked ours and our email is in your spam folder or blocked by your email provider all together  and / or It is after business hours and we haven't seen your order yet and emailed you the payment...

We are waiting on payment or haven't seen the paid payment yet due to business hours or large order qty's coming in.  If your order is on hold more than 5 days waiting for payment it will be automatically cancelled ( except waiting on money orders...

When your order status is Processing that means we have payment and it is being prepared to ship. Once it ships it will change status to complete and you will have gotten an email with tracking details. Tracking doesn't update right away. Please note...

We do not have any control over the post office. Once we drop a package off it is out of our hands. Once a package is shipped and dropped off you get a shipment email. ( didn't get it log into your account and look under your current order for all details...

We certainly do try and hope every single customer has a great experience with TKS! If you are unhappy for any reason contact us. We aim for 100% customer satisfaction. Please understand if you are level headed and go about it in a respectful manner ...

Superior Quality & GMPs We are a cGMP compliant supplement manufacture following all the FDA 21 CFR 111 guidelines. This means current good manufacturing practices. We work with cGMP compliant suppliers in Indonesia and have qualified them thru...

Yes. We lab test our products for safety. We use a few accredited labs for testing.

Hi yes we do test for MIT and 7-HO on all the kratom we have. Please contact us if you are requesting a COA. Please have your order # and email you used for your purchase handy.

It is never exact in a natural product that is why the ranges are there to cover variations, but anyone can request a copy of the lots COA. Also depends on the lab that preforms the test, even with the exact same product every lab is not 100% exact on...

Each capsule of regular kratom powder is 500mg, so 2-500mg capsules equal 1 gram. Our scoops we add in orders, a level scoop is approx 2 grams or 4 capsules of regular plain leaf kratom powder. Now blends or extracts are completely different and vary by product, which in the description gives details on it and on the package or bottle give suggested serving size.

Casules are 500mg's of powder, so 2 capsules would be 1 gram of powder, tsp's are a different measurement, but an approx would be 2-3 grams of powder in a tsp, so that would be 4-6 capsules. This is for plain leaf powder, if they are exact or blended capsules they will be stronger, on the package it says how much to take Remember the suggested serving is listed on the bottle of capsules.

We certainly do try and hope every single customer has a great experience with TKS! If you are unhappy for any reason contact us. We aim for 100% customer satisfaction. Please understand if you are level headed and go about it in a respectful manner ...

If you are not getting our emails and use gmail or another email provider. Whitelist us so gmail doesn't block our emails. Very simple process to insure you get out emails. sales at thekratomsyndicate.com. Spaces left out so spam bots don't get it. Also for support whitelist support at thekratomsyndicate.zendesk.com

We try if requested in the comments box during checkout to add a few samples of kratom to your order. Please let us know what you want. We get comments like "let me try something I haven't had before". We have no clue and can't go thru all the old orders...

You can use the chat box on the bottom of the site or email us by submitting a ticket. https://thekratomsyndicate.zendesk.com/hc/en-us/articles/360039085692-Submitting-a-ticket-to-contact-us Please don't email us from a aol, hotmail or yahoo email...

We try if requested in the comments box during checkout to add a few samples of kratom to your order. Please let us know what you want. We get comments like "let me try something I haven't had before". We have no clue and can't go thru all the old orders...

Hi, We have just a feature on the site. All you have to do is visit the strain page and add your email in where it says Subscribe to back in stock notification. It is called in stock alerts. When we put it back in stock you get an email automatically...

Kratom is legal in most states, the best thing to do is check the kratom legal map here http://speciosa.org/home/kratom-legality-map/ As far as traveling to other countries you would need to check with the country current status of kratom by googling...

We used to and have nailed down good strains but No not anymore. Many reasons why but mainly the FDA has been seizing shipments left and right, so all those multi strain kilo samplers that would come in to test are no longer making it. They are on an...

We do not offer "split kilos". We have sizes 30g, 125g, 250g, 500g and 1kg sizes. All Sizes are located here. https://thekratomsyndicate.com/kratom-powders.html The kilos are located in a seperate catagory. https://thekratomsyndicate.com/kratom...

 I wish we had the import freedoms to do something like that things are very tough right now. Back in the day getting different samples in to test products( that specific strain) from many vendors wasn't an issue, that (specific strain) find the...