We try if requested in the comments box during checkout to add a few samples of kratom to your order.
Right now we don't just ship samples only for "testing" purposes. We hope the reviews not only on our site but facebook and youtube speak for themselves. If looking for a small amount a kratom tin would be the way to go so your not buying 4oz's.
One of the hardest things in this industry to provide customers! The options shown in checkout are what is available. Some options disappear once a certain amount $$ has been reached. Customers that are repeat we bump to another customer group and offer more payment options. New customers we obviously have to protect ourselves from getting scammed ( which has happen many times in the past ). This is the industry we are in and is considered high risk to most payment processors and most won't even touch Kratom processing. This is also why we ask you to be as discreet as possible. This is a transaction between TKS and you, 3rd party processors don't need to know our business.
Bitcoin and Zelle are the preferred Method of payment.
Here is one of the big wallet services for bitcoin.www.coinbase.com If unfamiliar is best to watch youtube videos of setting up and buying bitcoin with coinbase. Some very easy to understand videos are out there.
You can also purchase bitcoin at these sites
The most cost effective method is to sign up at coinbase ahead of time and get verified, purchase bitcoin and keep in your wallet till your ready to order.
Payment methods show in checkout are always current they are not listed here as they can change at anytime.
If you just recieved a shipment email that means your order has been shipped. The tracking numbers do not update right away. This is our biggest question we get. Please be pateint. Give it a good day, if you recieved the shipement email that means it has shipped!
Once your package starts moving you will get auto aftership updates about your package and where it's at. If you left a phone number during checkout you will also recieve a text message once it lands!
You can use the chat box on the site or email us at firstname.lastname@example.org
Please don't email us from a aol, hotmail or yahoo email also cox or att emails. Chances are you won't get our reply. Those providers block our email or they go to spam folder. Gmail email is always best to use.
We are normally around during our business hours M-F 9am to 5pm PST. We are off on the weekends and orders ship in the order they came in on Mondays.
If you chose COD at checkout we will ship your order to the address provided. The postal employee will deilver your mail like normal however they will come to your door to collect the cash and give you the package. You must be home at the time of delivery. If it ships to a PO Box then you just pay at the counter to get your package.
USPS charges a fee to ship the COD package. I varies between $8-$20 depending on the amount they are collecting. We basically only charge a flat $10 fee to use COD. When you hand them the cash for your order USPS turns that into a postal money order and sends it to us. They charge $1.20 for the money order. We normally round down to the nearest whole dollar so you don't have to hand them change.
When the order ships we email you the amount needed to pay the postal employee and also an ETA. They don't carry change so the amount needs to be exact. The ETA can change, remember we are dealing with the post office they mess up all the time.
Please if you chose this method then understand what is involved. If they return the package to us, we lose the cost of shipping and can't get that refunded which is around $13-$25. If we have a returned COD then you won't be able to order COD again and we will need the cost of the shipping paid in order to send you another order. Thank you.
We work 9-5 Monday- Friday PST We are on the west coast.
Whenever contacting us about an order we need your order # so we can look up your order.
Any emails to us should always have your order#
You have to wait till the order is fully paid and invoiced to get credit for rewards points. Once it is invoiced then they will show up in your point transactions in "My Rewards"
Please note we have been private for a long time and opened the site again for everyone. New customers are placed in a "NEW" customer group and the way the rewards program is coded don't receive rewards points until your a "Bronze" customer group. Once you place a few orders we will manually bump you to the "Bronze" group. This is the only fix we have found to work now that we are open to all again. Please email us if you dont see rewards points at checkout yet. Thank you.
PENDING = A NEW ORDER
HOLD = WE ARE WAITING FOR PAYMENT
PROCESSING = WE RECEIVED PAYMENT AND YOUR ORDER WILL BE SHIPPED SOON
COMPLETE = ORDER IS SHIPPED, YOUR ORDER IS COMPLETE
Yes. We lab test our products for safety.
- Heavy Metals
Results are posted here: https://thekratomsyndicate.com/tks-lab-testing
If a strain doesn't pass our standards and the standards of GMP then it is rejected. Also all powders are sterilized when we receive them by baking at 275 deg for 30mins.
The best thing to do is log in to your account.
Go to " My Account" top right of website in links.
Then go to My Orders. You will see your order there. Click on "View Order"
It will show the current order status and any notes about the order. If your email blocks ours this is the only way to see the info we emailed you.
Like where to send payment or questions on shipping address, ect.
We do not guarantee same day shipping but we certainly try to ship same day if possible. It all depends on how many orders are in front of us. We process them in the order in which they are received. It normally takes 0-2 days. Please remember we are on the west coast so most of the time customers receive shipment emails later in the day. The cutoff here is 5pm for mail. So we have until then to get packages in the mail.
Please do not email us asking if your order has shipped yet unless 2 days have gone by. This only slows our order process down.
We are working very hard to get orders out. Messages or emails about when is my order is shipping will be ignored if it's only been 2 days. You will receive an email with tracking once it ships. You can also log into your account at any time to view the status and tracking number (if available yet).
No, 2-3 day priority shipping means once your package is shipped that is how long the postal system is saying it will take to get your package. That doesn't include the processing time. Depending on the current workload processing time may vary from 1-2 days. So if an order is place after 5:00pm PST then the following day is when we see the order and the processing time begins.
Visa and Mastercard have banned kratom vendors from using their service ( all credit cards). Most new customers don't realize this and are confused why they don't see it at checkout. This is a very common question.
We do take Visa and Mastercard thru 3rd party providers like google wallet, pop money, ect.. You have to sign up with them and select the payment at checkout.
You may have seen other kratom vendors accepting Visa and Mastercard, they are using a high risk credit card processor. One that will steal 20% of all your profits and and charge very high fees, they get paid once a week if lucky and can be dropped in a heart beat. We are not dealing with that. There is no need for it. Please support the kratom industry by paying in a way that helps vendors. We have over 6 different payment methods.
Two things have happened.
Your email has blocked ours and our email is in your spam folder
and / or
It is after business hours and we haven't seen your order yet and emailed you the payment request or details. Please remember we are on the west coast and our hours are 9am-5pm M-F and 9am-1pm Sat. PST
If you log in and go to your account you can see the current order status and any info or notes related to your order. This is the best way to know what is going on. Anytime we email you it will show the notes about it in My Orders
We do not have any control over the post office. Once we drop a package off it is out of our hands. That is why we offer our after ship program to keep you informed about what's going on. If your package doesn't move for a day or two it doesn't mean you will never get it. Please be patient and remember we got it in the mail on time, we are not to blame if it's late or missing.
We are waiting on payment or haven't seen the paid payment yet due to business hours or large order qty's coming in.
If your order is on hold more than 5 days waiting for payment it will be automatically cancelled ( except waiting on money orders, cash in mail, ect.. being sent to us). We don't chase and keep emailing regarding your order. The biggest issue is your email is blocking ours and your not receiving our emails.
When your order status is Processing that means we have payment and it is being prepared to ship. Once it ships it will change status to complete and you will have gotten an email with tracking details. Tracking doesn't update right away. Please note COD orders will never say complete until we eventually recieve payment from the post office. Thank You.