WARNING: This product can expose you to chemicals including arsenic and lead, which is known to the State of California to cause cancer. For more information, go to www.P65Warnings.ca.gov
California residents will have prop 65 warning label applied to products
CALIFORNIA CUSTOMERS: PROP 65
Proposition 65 is a unique California law that requires businesses to include a warning on any products that contain quantifiable amounts of over 800 possible chemicals, many of which are naturally occurring.
Some botanicals (even those grown and processed organically) contain low levels of lead which is often naturally occurring, and our botanical products are well below FDA's current tolerable intake levels (and many times less than the amount shown to cause harm in adults). See below for more information regarding Prop 65 labeling.
Why do I have a Prop 65 warning on my herbal products?
Proposition 65 is a unique California law that requires businesses to include a warning on any products that contain quantifiable amounts of over 800 possible chemicals, many of which are naturally occurring. We assure you that our products are safe and we thoroughly test all of them to comply with federal and industry standards for safety. Because of the unique nature of this state-specific law which only applies to California, we are obliged to place a Prop 65 warning on all products which are shipped to that state. This warning is the same one that is found throughout hotels, gas stations, airports, golf courses, public parks, and other public buildings found throughout the state.
This law has been proven by numerous industries as impossible to comply with, and for this reason we have opted to place a warning on every product we ship to California. Please be assured that all of the products offered by TKS easily fall within federally mandated safety levels and we have food safety controls in place utilizing up-to-date testing technologies and the assistance of third party laboratories.
What is California Proposition 65?
Proposition 65 was passed in 1986 with the intention of increasing accountability and preventing people and companies from dumping toxic material in California waters. It is known as "The Safe Drinking Water and Toxic Enforcement Act of 1986," and it enforces the idea that people have the right to know about the presence of dangerous chemicals in their food and water. On this basic level, it is a well-spirited law which we enthusiastically support. However, in practice it is misleading and inconsistent, creating a culture of endless warnings and resource-draining lawsuits.
Chemicals recognized by the State of California to contain carcinogens or cause reproductive harm are subject to the requirements of Prop 65 and one of the most cited chemicals is lead, which naturally occurs in soil, water, and the ocean. According to Prop 65 the content of lead has particularly stringent regulations, requiring a warning if its presence exceeds 0.5 micrograms in any given product per day. This is nearly 1,000 times lower than the amount known to cause reproductive harm according to the federal government.
How is Prop 65 enforced?
Prop 65 is enforced entirely by way of civil lawsuits brought about by organizations seeking monetary gain in the form of a settlement, and rarely (if ever) is action ever brought by the state's attorney general.
This form of litigation puts businesses in a defensive position, forcing them to comply, regardless of the safety of their products. Indeed, Prop 65 warning signs appear all over California, on restaurants, apartment buildings, gas stations, banks, and anywhere else that could theoretically be in violation. Because there is no penalty for over-posting, businesses place warnings as a measure to ensure the safety of their commodities. This results in an ocean of vague and faulty information, hiding shady business practices while vilifying the compliant.
Are there exceptions for chemicals that occur naturally?
If a company can prove that a chemical naturally occurs in its products, it is exempt from Prop 65. As an example, the American daily average for black pepper consumption contains 10 times the "safe harbor" level of safrole, a naturally occurring chemical listed under Prop 65 as a carcinogen. But because it is naturally occurring, companies have not yet been required to warn the public about black pepper.
The presence of lead is a bit more complex. Over the past century, industrial change in the United States and in the developing world has created an increase in the amount of lead distributed across the environment. The use of leaded gasoline and the burning of coal and other fossil fuels have damaged the environment, spreading the pollutant into the atmosphere. In turn, this lead has been redistributed in rainwater, our oceans, and through soil seepage where it is absorbed by plant life.
For this reason, it isn't possible to claim that the lead content appearing in our products is entirely natural. Even though lead is never added to any of our products, and fertilizers containing heavy metals (which includes lead) are prohibited in organic farming, our products are safe, and proving that lead only occurs naturally is prohibitively expensive. Prop 65 is written in a way that places the burden of proof on businesses rather than on the government. If a business cannot prove that the chemical content in their products is natural, then they must provide a warning label or face litigation.
Are processed and shipped out normally within 2 days after payment has been received. We try and ship same day but do not guarantee it.
Sign into your Account to always find the current Status of your order. Under "My Account" then "My Orders"
Depending on payment method you could see one of these statuses:
HOLD = Waiting on payment OR just ordered and we haven't seen it yet.
PENDING = Just ordered and depending on payment method just paid.
PROCESSING = Have payment, order is invoiced and inline to be shipped.
COMPLETE = Order is Paid and Shipped. Tracking number emailed.
Please keep an eye on the top banner for up to date info and announcements if any.
Once we receive an order and payment has been made and the order is invoiced then it is line to be shipped. The orders ship out in the order they are received ( by order # ). We know everyone wants the package ASAP and the shipping dept. works hard to get them out as such. Once you receive a shipment email the order has been shipped. We don't make shipping labels so the customer just gets something and then ship the next day. Most shipments happen later in the day as our cutoff time is 4:30pm PST.
We only ship within the USA. We ship usps First Class or Priority mail. If the package is small under 14 oz's it will normally go First Class if under $50 and that option is selected, if it's over 14oz's it will go Priority mail. We also always offer the option for usps priority under $50 also.
Once your order ships you will receive a shipment email. After that our aftership program will update you every step of the way as long as your email provided doesn't flag them as spam.
The time frame for the shipment method you selected will begin when the carrier picks it up for delivery. AFTER the order has shipped. Some think if they order on a Friday at 5pm PST and it says 2 days shipping then they will get it Sunday or even Monday. That is not the case as we have normal business hours and when we come in Monday the processing time will start when we look at orders placed after 4pm Friday and THEN once it ships the stated shipping time from USPS will apply, which is not always what they promise.
We have no control over the postal system once we drop it off it's in their (USPS's) hands to deliver it. Most of the time they do a great job however on the rare occasion it could bounce around in the mail system for a bit. Please be patient we know it is not easy but calling them and seeing why the package is late or going to another city won't help we have tried many many times in the past. If it goes a wrong direction when the other city gets it they reroute it back to where it needs to go. If your package hasn't updated for a week and your having trouble with it please contact us.
Holidays and weather are always slower times for the mail service.
Your order is discreetly shipped in an unmarked package with the address of TKS. Nowhere will it say what you purchased. TKS is the name on the return address.
You can see frequently asked questions about shipping here
The Kratom Syndicate Store is unable to make any alterations to orders after they have been submitted please always double check billing and shipping address before placing the order. If you ever have an issue please contact us right away on the Live Chat Help Desk, Email or Phone number. Our contact info is located in many areas. Bottom of the website, order confirmation, pack slip, product packaging and email are just a few locations you can get a hold of us.
For returns or damaged/missing products we may ask you to provide a photo of the product or packaging or additional information. Our Kratom powder bags will have a TKS QC number on them, bottom or bottom back side as well as a stamp on the pack slip of who packaged the shipment. If you can provide this info when contacting us it is helpful. The TKS QC number is equine just for that bag, we can track exactly when that product was made on the batch record and by whom down to the time and day. If you are able to get these in a photo it makes it simple.
All our products are packaged under video recording, our inventory and shipping areas already have HD cameras setup for security and have found this to be an effective way of checking the shipment timestamp on the order and rolling back the feed to address any mistakes that might have happened during the shipment of the order. We look at returns in two different ways. Please see below.
Quality Control Related Returns:
Our GMP process does not allow anything that leaves our facility to re-enter inventory. All returned products we must destroy opened or not. We do not do any reprocessing of products for customer safety. If the product has been determined by TKS to be an issue related to Quality Control we will request the product be returned for examination and testing if necessary per our written GMP procedures. We may also need additional info for reporting. For QC returns we will send you a prepaid label via email to print or mail depending on what is best for the customer.
NON Quality Control Related Returns:
We always aim to make our customers happy and this is why we always ask newer customers to try a sample pack first before making a larger size purchase if one is available. Kratom is subjective and alot can effect how kratom works. Stress, Food, Time of Day, Active or not, Bio-availability, Kratom is also not for everyone. All our Kratom is lab tested and has active MIT and 7-HO within spec. If it "does not work" the product it self is at spec. We can not control a customer's body and all the variables that effect the absorption of kratom or how a customer responds to it. The original product purchased needs to have 75% of its NET WT. still in the container. We will not refund products that have been used more than that. We will not pay for shipping on NON QC related returns. We must receive prior than 30 calendar days from purchase date to issue replacement or refund. We will only issue a replacement or refund once the product has been received by us within 30 days of purchase date. Please get tracking on any packages sent to us.
A) Replacement product or products within 30 days of purchase date.
B) A full refund of the product price only within the first 30 calendar days of original purchase date.
If a replacement product is not a satisfactory solution then we will refund the customer in the same payment method in which we received for payment of products. We do not refund shipping costs.
Our return mailing address is TKS PO BOX 1297, Hillsboro, OR 97123.
To start a return or refund please login to your account and look at Returns or click here